Terms and Conditions
Our Standard Terms and Conditions
These conditions are set on the basis upon which Bristol Serviced Lettings Ltd accept bookings to rent its serviced apartments. These conditions are accepted by you whether you are a guest or booking on behalf of others. Furthermore, by visiting and using our website, you also agree to comply with the website’s Terms and Conditions.
1. Pricing
1.1. The quoted rates we advertise are based on a minimum two-nights stay.
1.2. The prices include VAT at the current rates and credit and debit card charges.
1.3. Also include heating, electricity, gas, water, weekly bed linen and towels changes, Sky or Freesat TV channels, wireless broadband access, hairdryer, washing machine, iron and iron board, fully fitted kitchen (kettle, microwave, toaster, cooking tools, crockery and cutlery), security (electric gate and entry system).
1.4. The prices do not include secure on-site parking available at £6 per night per car, additional towels and/or bed linen, additional cleaning service.
2. Booking and Payment
2.1. Bookings can be made online or by telephone, on confirmation of a booking a fee to the value of 25% of the total price is required hereafter referred to as the booking fee.
2.2. The remaining balances of 75% have to be paid in cleared funds two weeks before your rental commencement date. If booked less than two weeks prior to the rental commencement date full payment of apartment rental must be made upon the booking of the apartment.
2.3. The preferred method of payment is by credit or debit card, Visa, Mstercard and American express are accepted without handling charge. Payment can also be made by cash, cheque or by bank transfer however a seven-day allowance is necessary in order for cheque payments / bank transfer to be cleared. Accordingly, payment cannot be accepted by cheque or by bank transfer within a week from the arrival date.
Failure to meet these terms may result in a cancellation without advance client notification.
3. Cancellation by Customer
In the event you wish to cancel your booking, the following charges will be made:
3.1. A cancellation made 2 weeks or more before your rental commencement date, 25% of the rental charge will be held.
3.2. A cancellation made less than 2 weeks before your rental commencement date, 100% of the rental charge will be held.
We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.
4. Arrival and Departure Times
Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.
4.1. Standard check-in times are from 3pm to 6pm Monday to Friday, or by arrangement if outside of these times.
4.2. The latest check out time is 11am on the day of the departure. The procedure of departure will be confirmed on arrival.
5. Right to Decline
Bristol Serviced Lettings reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation in Beaufort Court, or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
6. Behaviour
6.1. The apartments provided by Bristol Serviced Lettings are for residential purposes only, and not to be used for any illegal or immoral purposes.
6.2. Guests are required to behave in responsible manner, respect the apartment, and other occupant within Beaufort Court. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents.
6.3. The person who made the booking will be held responsible for the behavior of the guests in his / her party and visitors.
6.4. Bristol Serviced Lettings reserves the right to terminate this contract if the behavior of the customer is likely to endanger the safety or well being of other guests in the party, himself, or any other occupants within Beaufort Court, prior to or during their stay.
7. Accommodation
For insurance reasons, the total number of guests staying in each party must not exceed the maximum occupancy capacity as specified on our website.
8. Loss or Damage
8.1. Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival.
8.2. A set of key and a fob are provided on arrival as well as an additional remote fob for the parking if required. It is the customer’s responsibility to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure.
8.3. As security against loss and/or damage, we reserve the right to hold your credit card details to cover the replacement / repair costs incurred. If credit card details are not provided a security deposit to the value of £200.00 per apartment booked must be paid in advance. Where security deposits have been charged they will be returned in the form of a cheque issued within 7 days of your departure date.
8.4. Should the issue for loss or damage be implemented we will notify you in writing within 7 days of your departure date confirming the extent of the loss and or damage and the value claimed.
9. Pets
Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.
10. Smoking
We hold a strict no smoking policy; smoking is not permitted in any area within the building of Beaufort Court. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time.
Smoking is permitted in the courtyard where ashtrays are provided.
11. Liability
11.1. Bristol Serviced Lettings and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or car park at any time during the reserved stay.
11.2. While we will endeavour to provide all services, including Internet, FreeSat or Sky television, gas and so on, we cannot be held responsible for any loss or failure of service as we are dependant on other providers who are outside of our control.
12. Quality, Feedback and Complaints
12.1. The apartments at Beaufort Court have been awarded a 4 stars rating by the English Tourist Board. We are committed to providing high quality accommodation and we welcome feedback from our guests. A customer satisfaction survey is available in every apartment or upon request. We may also request feedback by email after your departure date.
12.2. In the event of a complaint, it should immediately be brought to the attention of the site-manager. If this fails to satisfy your complaint, please send your complaint details to Bristol Serviced Lettings. A written letter of complaint should be provided within 7 days of departure.
13. Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by Bristol Serviced Lettings are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.
14. Bed Linen and Towels
Bed linen and towels are provided in all our apartments, if additional towels and bed linen are required these can be provided for an additional fee. For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.
15. Special Requests
Requests for specific apartments, cots and camp beds etc. must be made at the time of reservation; these are subject to availability and may incur additional costs.
16. Disabled Persons
It shall be the consumer’s responsibility to disclose to Bristol Serviced Lettings, prior to booking, any relevant physical or mental condition of any member of the party. We reserve the right to decline or provide accommodation for a disabled person where we believe the apartment would be inconsistent with the needs of that person. A number of our apartments have easy wheelchair access and an access statement is available on request.
17. Late Arrivals
Failure to notify Bristol Serviced Lettings of a late arrival may result in your reservation being cancelled and 100% of the rental charge will be held.
18. Parties
Bristol Serviced Lettings does not accept bookings from groups of parties under the age of 18, unless prior agreement in writing/email. It is the consumer’s responsibility to inform us of guest within the party that are underage. We reserve the right to refuse access to such groups upon arrival and will not refund any monies paid in advance, in the event of non-disclosure of the age of the occupants.
19. Confirmation of Booking
All bookings are subject to availability and written / email confirmation.
20. Privacy statement
Bristol Serviced Lettings fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and used only for the process of making requested bookings, follow up emails including feedback request. No information will made available or distributed to any third party companies or individuals.
Online Credit and Debit card payment requests are processed be by HSBC Global Payments and are compliant with current online payment regulations.
